Returns & Refund Policy

At threeduckstee, we take pride in the quality of our products and the satisfaction of our customers. However, we understand that sometimes things don’t work out as expected. Whether it’s a defective item, a wrong size, or simply a change of heart — our goal is to make the return process clear, fair, and hassle-free. Please read the details below to understand your rights and our procedures regarding returns and refunds.

1. Eligibility for Returns

You may request a return or exchange if the following conditions are met:

  • The return request is submitted within 180 days from the date of product delivery.
  • The item is not a final sale item or marked “non-returnable.”
  • The product is in original condition: unused, unworn, unwashed, and with all original tags and packaging intact.
  • You provide a valid proof of purchase (e.g., order confirmation or invoice).

Returns that do not meet these criteria may be refused or subject to a partial refund at our discretion.

2. Non-Returnable Items

The following products cannot be returned or exchanged unless they arrive damaged or defective:

  • Items marked as final sale or clearance
  • Customized or personalized items
  • Gift cards or downloadable digital products
  • Products that have been used, damaged by the customer, or are missing parts not due to our error

3. How to Initiate a Return

To begin the return process, please contact us within 180 days of receiving your order via our Contact Us page or email us directly at support@threeduckstee.com. For a faster resolution, please include the following information:

  • Name on the order
  • Order number
  • Reason for return (e.g., wrong item, defective, sizing issue, etc.)
  • Clear photos of the item and the issue (if applicable)
  • Your preference: replacement, store credit, or refund

Our customer care team will respond within 24–48 business hours to guide you through the next steps.

4. Return Shipping Details

  • If the product was damaged, defective, or incorrect upon arrival, we will cover 100% of the return shipping cost.
  • If you are returning the item for personal reasons (e.g., changed mind, wrong size), you will be responsible for the return shipping cost.
  • Return shipping fee (for non-defective returns): $0.00–$9.00 depending on product category (exact cost will be communicated during your request).

Important: We recommend using a trackable shipping service and purchasing shipping insurance. We are not liable for items lost or damaged during the return transit process.

5. Return Instructions

  1. Request Authorization: Contact us and receive a return authorization email with the return address.
  2. Package the Item: Include the item(s) and a printed copy of your order confirmation or invoice in the package.
  3. Ship the Package: Send the item to the provided return address using your preferred shipping method (unless otherwise advised).
  4. Notify Us: Share your return tracking number with our team for follow-up.

Returns sent without prior approval may be delayed or denied.

6. Refunds

Once your return is received and inspected, we will send you an email to confirm receipt and inform you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method.
  • Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.
  • Shipping charges from your original order are non-refundable, except in the case of a shipping or product error on our part.

If your return is not approved, the item may be shipped back to you at your expense.

7. Exchanges

If you need a different size or want to exchange for another item, please initiate the return first. Once your return is approved and received, you can place a new order or we can arrange the exchange if inventory allows.

8. Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us immediately — ideally within 7 days of delivery. Provide clear photos of the item and packaging. We will offer you a free replacement, store credit, or full refund, depending on product availability and your preference.

9. Mistakes in Your Order

We are not responsible for errors made by customers during order placement, including:

  • Spelling or grammatical mistakes in customizations
  • Incorrect image uploads or resolutions for print-on-demand items
  • Wrong product variant or quantity selection

Please review your order carefully before confirming payment. In some cases, we may still assist on a goodwill basis, but this is not guaranteed.

10. Need Assistance?

Our support team is here to help. If you have any questions, feel unsure about your return eligibility, or need help tracking your return or refund status, don’t hesitate to reach out.

  • Email: support@threeduckstee.com
  • Contact Page: Click here
  • Support Hours: Monday–Friday, 9:00 AM – 6:30 PM (EST)

We appreciate your trust in threeduckstee and thank you for shopping with us. Our return policy is built on fairness, transparency, and a commitment to your satisfaction. We value every customer and will always strive to ensure your experience with us is positive — even when returns are involved.