Welcome to the ThreeDuckStee Help Center! Below you’ll find answers to the most common questions about ordering, shipping, returns, refunds, and our policies. We believe in full transparency and are always here to assist you.
1. Who is ThreeDuckStee?
ThreeDuckStee is a U.S.-based online apparel store specializing in high-quality printed T-shirts designed to inspire creativity and self-expression. We operate under a print-on-demand model, meaning every product is made fresh for each customer upon order. Our goal is to provide affordable, premium, and comfortable fashion — made with care and delivered with trust.
2. Where are you located?
Our headquarters is located at:
ThreeDuckStee
3415 Greystone Dr
Austin, TX 78731
United States
3. What are your customer support hours?
Our customer service team is available from Monday – Friday, 9:00 AM – 6:30 PM (EST). You can reach us anytime by email at [email protected]. We aim to respond to all inquiries within 24–48 business hours.
4. How can I contact you?
You can reach us using any of the following methods:
- Email: [email protected]
- Phone: +1 (832) 356-3840
- Mail: 3415 Greystone Dr, Austin, TX 78731, United States
5. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment gateways. All transactions are SSL encrypted to ensure your information remains private and protected. Your payment details are never stored or shared.
6. How long does processing take?
Our handling time is typically 2–5 business days for Standard Delivery and 1–3 business days for Fast Delivery. Orders placed before our cut-off time (5:00 PM EST, Monday – Friday) begin processing the same business day.
7. How long does shipping take?
Delivery time depends on your chosen shipping method:
| Shipping Option | Handling Time | Transit Time | Cost |
|---|---|---|---|
| Standard Delivery | 2–5 business days | 5–15 business days | $4.99 |
| Fast Delivery | 1–3 business days | 5–10 business days | $24.99 |
All fulfillment days are Monday–Friday, excluding holidays.
8. Do you ship internationally?
At the moment, we currently ship within the United States. International shipping options may be added in the future — stay tuned!
9. Can I cancel or change my order?
Yes — you may cancel or modify your order within 24 hours of placing it, as long as it hasn’t entered fulfillment or shipping. Please contact us immediately at [email protected] with your order number and request. Once an order has shipped, it cannot be changed or canceled, but you can still request a return after delivery.
10. What is your return policy?
We accept returns for all products that are in their original condition (unused, unwashed, with tags) or if they arrived defective or damaged. Return requests must be made within 180 days of delivery. All returns are free of charge — we cover 100% of return shipping fees.
For more details, see our Return Policy.
11. How do I request a refund?
Once your returned item is received and inspected, we will process your refund within 5–10 business days. Refunds are issued to your original payment method. Your bank may take an additional 3–5 business days to post the funds.
See more at our Refund Policy.
12. What if I receive a damaged or defective item?
If your item arrives defective or damaged, please contact us within 7 days of delivery with clear photos of the product and packaging. We will send a replacement, offer store credit, or issue a full refund — at no cost to you.
13. Are returns and exchanges free?
Yes! All returns and exchanges are completely free. We provide a prepaid return shipping label for your convenience. No hidden fees.
14. Do you charge sales tax?
Applicable sales tax will be automatically calculated at checkout based on your location and current regulations.
15. Is my information secure?
Absolutely. We use industry-standard SSL encryption and comply with data protection laws (GDPR and CCPA). Your personal information is never sold or shared. See our Privacy Policy for more information.
16. Are your designs original?
Yes. All designs on ThreeDuckStee.com are either original creations by our in-house team or properly licensed from verified third-party artists. We strictly prohibit counterfeit or infringing content, as described in our Intellectual Property Protection Policy.
17. What happens if my order is delayed?
While we strive to meet all estimated delivery times, delays may occasionally occur due to courier or weather issues. If your order is delayed, please contact us — we’ll track it and ensure it reaches you as soon as possible.
18. How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to follow its progress in real time.
19. Do you offer exchanges for size or color?
Yes. You can exchange your item for a different size or color by initiating a free return and then placing a new order. All exchange shipping is free.
20. Still have questions?
If your question isn’t answered here, feel free to contact us directly. We’re always happy to help!
Email: [email protected]
Phone: +1 (832) 356-3840
Address: 3415 Greystone Dr, Austin, TX 78731, United States
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
At ThreeDuckStee, your satisfaction, trust, and comfort are our top priorities. We believe that clarity and honesty build confidence — and that’s what our policies are designed to deliver.